Business Areas: Hospitality | Leisure | Heritage | Tourism
Welcome to the ILM Group
Andrew Coutts established the ILM GROUP in 1999, having relocated to Lisbon in 1990 and fulfilling senior real estate development roles for two of Portugal’s leading family real estate groups in addition to managing the Lisbon office of a global consultancy firm.
ILM provides the following services on a retained or project-specific Basis:
Development Marketing & Sales
ILM’s principals include hospitality, leisure and tourism based asset real estate owners, investors, developers, fund management entities and administrators.
ILM is highly personalized and bespoke in its approach to the market, the relationship with its principals and challenging assignments.
With my kindest regards.
"Our business is making the case for your business"
Innovation | Experience | Integrity | Vision | Business Sustainability
"Having appointed Andrew and an ILM led multi-disciplinary team that included WATG, the architects, I didn’t have to worry about the development plan for our strategic resort hotel investment project."
Diogo Gaspar Ferreira. Chairman Vale do Lobo
ILM adopts the mindset of the owner/investor/developer in any real estate development planning and management process. Large or small, national or international, we worry and care on your behalf.
"I believe that the Vale do Lobo Resort Hotel & Residences is one of the best examples of our resort development (business) integrated planning model."
Investors | Developers | Financial Institutions | Landowners | Operators | The Community
"We had been floundering for a number of years, attempting to obtain a master plan approval from the planning authorities for our Corte Velho Six Senses integrated resort before Andrew and ILM took over the lead role. Within two years we had achieved planning approval."
Nicholas Crawley, Investor. Corte Velho Six Senses Algarve
"The Corte Velho-Six Senses resort project on an amazing 110 hectare site on the River Guadiana between Spain and Portugal was, at the time, one of our biggest resort concept, programming and planning approval challenges."
"It's all about people, talent and understanding our clients' needs"
People | Know-how | Experience | Wisdom | Teamwork | Raising The Bar | Creating a Legacy
"I have known Andrew and his ILM team since the late 90's. We have worked successfully and collaboratively on a vast range of resort and community master planning assignments, from 30 to 2,000 hectares. ILM assemble, motivate and drive world-class teams of true experts with great results."
Rob Day, WATG Head of Planning
"No one can be on a learning curve in our project assignment teams and we have no egos in the project groups we form and lead. We take the greatest pleasure working with the best specialists in the hospitality development sector. Our core international associates team and preferred partners have been working with us since 1999."
Market Focused & Market Driven.
"It's not what “we think” it's what the market is telling us".
Research | Analysis | Demand Profiling | Market Opportunity Identification | Development Programme & Concept
"The ILM team is well known for conceiving innovative market research programs to serve as a basis for identifying a market opportunity from a buyer group. They were instrumental in helping us to program and conceive an exciting development mix of uses and facility matrix for our Hilton hotel and residential project."
Rakesh Kanabar, CEO HN Group. Investor/developer of the Hilton Alvor Resort, Algarve
"I believe that the Hilton Alvor will become one of the best performing resort hotels in its market. The team innovated in the design of all of the key client experience areas."
A Turn-Key Integrated Approach | Multi-Disciplinary Teams & Working Philosophy | "Fast Track" Planning Process
"Over the years, ILM have refined a "fast track" development planning model that integrates all of the key development feasibility variables from legal and environmental to planning, architecture, market, political, economic, cost planning, engineering and of course investment return analysis within the local compliance context."
Paulo Correia, Professor of Economics
"Our clients recognise that the ILM model and business planning with integrity is of considerable value to their investment. We seek to minimise project risk and therefore limit the surprise factors later in the development process."
Boutique Hotel & High End Residential | Urban Regeneration- Mixed Use | Sustainability
"The ILM team helped me to conceive and development plan an innovative urban regeneration project based upon an extension to the 15th century Palacio Belmonte and the creation of a new landmark for the Castle zone of Lisbon – the Bairro Belmonte – a true urban resort experience."
Frederic Coustols, Owner Palacio Belmonte
"Palacio Belmonte is a 10 suite boutique hotel with the highest room rate in Lisbon. We identified a highest and best use redevelopment strategy to optimise the asset’s performance and investment returns for the owner."
Tourism Destination Development Planning, Marketing & Branding
Holistic Approach | Sustainability | New Tourism | Balancing Economics with People, Culture & Environment
"Sustainable wealth and prosperity can only be generated through competitive destinations. ILM help councils and regions like Vila Real to develop successful development strategies and to create and maintain real competitive edges. Good destinations are sustainable destinations."
Luis Gomes, Mayor of Vila Real de St Antonio, Algarve
"Our knowledge of the economics of tourism development, infrastructure and amenity planning driven by the tourism multiplier effect, combined with our destination development process and an in depth understanding of the motives and mindsets of tourism sector investors, developers and operators provide ILM with the special competencies to plan sustainable tourism destinations."
Innovation | Sustainability | Anchoring Socio Economic Development
"In an unprecedented step for this institute, we appointed ILM GROUP to undertake a strategic evaluation of the museum and archeological park in Foz Côa and provide us with a market opportunity analysis and business strategy, complemented by a socio-economic and tourism development plan for the region. The output now constitutes a roadmap of the management organisation for the future."
Gonçalo Couceiro, Director IGESPAR
"The increasingly pivotal role of heritage in the differentiation of tourist destinations requires an entirely new mindset regarding their repositioning as true visitor attractions in order to ensure all forms of sustainability."
"Golf is one of the 10 strategic tourism products in the national tourism strategy. In the last 10 years ILM has been challenged to plan viable and market innovative golf facilities in compliance with both environmental parameters and investors plans."
Stuart Woodman, ILM Golf Ex CEO Quinta do Lago Golf S.A.
"Although one the world's leading golf destinations, the golf market in Portugal is relatively small which places an even greater responsibility to innovate in the work we do. Oitavos Dunes (www.oitavosdunes.com) - one of the world's top 100 courses is testament to the ILM golf team work."
Strategic Marketing Planning- The Extended Market Mix Model
Market "Intel" | S.W.O.T. | Market Opportunity – Product Design & Positioning | Strategies For New Markets & Buyer Psychographics
"Bragg & Co has worked with Andrew and his team on various projects over the years, not least of which the new Conrad Residences project in Quinta do Lago, Algarve. His conscientious approach to his work means that developers and investors not only get an honest appraisal of ROI, Cash Flow and Asset Value but are given robust advice on how to conceptualise developments to deliver these"
Russell Bragg, CEO Bragg & Co
& Premier Resorts
"The strategic marketing analysis and framework assignment for "The Residences" within the Conrad Algarve Resort in Quinta do Lago (opening in September 2011) was a considerable challenge in light of the product being a first in the market, the prevailing economic conditions and Portugal's current market perception."